Notices

Celcom & Digi Merger: Frequently Asked Questions
   We are now ONE!  Celcom and Digi have merged with the aim of bringing you the best of both networks, products and services, customer experience...
Thu, 12 Jan, 2023 at 3:17 PM
Blocking of SMS containing URL link, personal details, phone numbers and/or others
Dear customers, Please be informed that short message service (SMS) from local/international mobile number/sender codes which contain URL link, personal...
Wed, 7 Feb, 2024 at 1:48 PM
Digi Stores are now operating 365 Days
Effective 15th July, our stores are open every day of the year, making it easy for you to walk in any day and for us to serve you better! In addition, e...
Fri, 14 Jul, 2023 at 3:34 PM
Discontinuation of Office 365
Dear Subscribers, Effective 15 Oct 2023, Office 365 service will be discontinued on MyDigi platform. Customers with active subscription will continue to...
Wed, 6 Dec, 2023 at 4:44 PM
Network Upgrade Activity
Dear customers,   Please be informed that CelcomDigi will be undergoing a network integration exercise. For more information, please refer to the integrat...
Wed, 12 Jul, 2023 at 10:50 AM
Official Sender Codes / Names for Digi SMS
Are you receiving SMS for discounts, offers or surveys, but unsure if it is really from Digi? We heard you and have revised our Sender Codes / Names, to ma...
Tue, 2 Jan, 2024 at 1:36 PM
Caller Line Identity Restriction Service Discontinuation
Discontinuation of Caller Line Identification Restriction (CLIR) Service   Dear valued customers, Following the MCMC instructions, we are required to ...
Fri, 23 Jun, 2023 at 9:00 AM
Discontinuation of Chatz Card service
Dear valued customer, Effective December 2022, the International Dialling Card known as Chatz service has been discontinued. The discontinuation covers ...
Mon, 8 May, 2023 at 11:23 AM
Privacy Notice for Customers
As part of Digi’s ongoing commitment to transparency, we have updated our Privacy Notice to empower you to make the best decisions about the information th...
Wed, 3 May, 2023 at 11:28 AM
Error on Ministry of Communication and Digital Media Statement | HD Video Pass Offer
Dear customers, There is an error on the media statement dated 18th April 2023 released by the Ministry of Communication and Digital Media on the fre...
Thu, 20 Apr, 2023 at 9:57 AM
100MB Reserved Data
Dear customers,    To ensure a seamless internet experience, Digi automatically reserves 100MB out of your total allocated quota when your mobile int...
Thu, 6 Apr, 2023 at 9:58 AM
Extra Internet Quota for Digi Postpaid 40 & 60
Extra High Speed Internet Quota for Existing Digi Postpaid 40 and 60 Subscribers As a token of appreciation, Digi will be rewarding you with an upgrade ...
Mon, 27 Feb, 2023 at 11:18 AM
Digi Official Mobile Short Codes
All in One Place; we have listed out all the top UMB / Short Codes right here to make managing your accounts easier. Please click here for BM version.  ...
Tue, 10 Jan, 2023 at 11:42 AM
Updates on legacy Digi Postpaid Plans
1. Why is my current Postpaid plan being converted to a new Digi Postpaid plan?   As Digi’s valued customer, you have been selected for upgrade to ...
Tue, 18 Oct, 2022 at 12:02 PM
Legacy Plans Upgrade
1. Why is my current rate plan being upgraded to Raja Kombo/NEXT rate plan? As our valued customer, you have been selected to upgrade to our latest rate pl...
Mon, 12 Sep, 2022 at 8:51 AM
Raja Kombo Force Migration
Frequently Asked Questions 1. Why is my current internet plan upgraded to Raja Kombo 17 or Raja Kombo 30? Your current plan will no longer be available...
Tue, 6 Sep, 2022 at 3:52 PM
Direktori Kod UMB Digi
Ini adalah senarai kod UMB untuk anda agar dapat mengakses akaun anda dengan lebih senang dan pantas: Bagi Pelanggan Prepaid,   Pilihan 1 Pil...
Fri, 10 Dec, 2021 at 8:50 PM
Digi Guideline for Complaint Management
Where can Digi customers lodge complaints? Digi Customers can lodge complaints via the following channels: Enquiry form Digi Customer Helpline at 016...
Tue, 10 Jan, 2023 at 11:46 AM
MyDigi: Deduction from Monetary Freebies is Currently Unavailable
Dear Digi subscribers,  Kindly be informed that deductions from your monetary freebies for Box of Surprise purchases via the MyDigi App might be unavail...
Tue, 20 Sep, 2022 at 9:53 AM
Acceptance of 15 and 16-digit Prepaid Reload PINs starting 1 June 2022
Untuk versi Bahasa Malaysia, sila skrol ke bawah Dear Customers,   Effective 1 June 2022 and onwards, Digi Prepaid will accept PIN reload/ top-up in...
Wed, 1 Jun, 2022 at 4:15 PM
Chargeable Services
Please be informed that charges apply for the assistance from our consultants for selected services that are already available in MyDigi or UMB Menu. Th...
Mon, 20 Mar, 2023 at 11:09 AM
Updates on Digi Prepaid plans starting May 2022
Dear valued customers,    Thank you for staying with Digi!   For Digi to better provide subscribers with the best value, we are reviewing and consol...
Thu, 16 Feb, 2023 at 2:08 PM
Incorrect shareable quota display for Digi Postpaid principal lines
Dear Digi subscribers,  Digi Postpaid principal lines may encounter an incorrect display of shareable internet quota on MyDigi App and MyDigi web, where...
Mon, 19 Sep, 2022 at 10:53 AM
Discontinuation of Digi Budget *111# service starting on 15 April 2022
Effective 15 April 2022, Digi Budget *111# roaming service will no longer be available. You can instead choose other roaming services from a wide range of R...
Tue, 10 Jan, 2023 at 3:42 PM
Prepaid Broadband Migration Exercise
1. Why has my current Prepaid Broadband plan been upgraded to Prepaid Digi Home Broadband?  Your current prepaid mobile broadband plan will be discontinued...
Mon, 8 Aug, 2022 at 10:06 AM
Discontinuation of Digi Prepaid Abadi starting on 18 March 2022
Effective 18 March 2022, Digi Prepaid Abadi will no longer be available. Customers who have subscribed to Digi Prepaid Abadi will no longer enjoy the servic...
Tue, 10 Jan, 2023 at 3:46 PM
Digi Prepaid Data Plan
1. Why is my current data plan being converted to newer data plans? As our valued customer, you have been selected to convert to our exclusive data plan th...
Mon, 27 Feb, 2023 at 11:19 AM
Special Rates for Voice Calls made to Selected Numbers
Please be informed that special rates will apply on voice calls made to selected numbers. Kindly refer to the table below.  Premium Number Peak H...
Mon, 16 Oct, 2023 at 9:51 AM
Unavailability of Direct Operator Billing Product starting on 18 February 2022
Effective 18 February 2022, Digi Direct Operator Billing will no longer support these Related Products via the Google Play Store. 鑽石 (天堂W),  (주)엔씨소프트),  ...
Thu, 17 Mar, 2022 at 3:39 PM
Digi Store Online (DSO) eKYC Validation Process
1. Where can I download MyDigi App? MyDigi App is available in Google Play and Apple App Store.   2. Which MyDigi App version should I have? MyDigi A...
Fri, 14 Oct, 2022 at 9:03 AM
Minimum Requirement to Download MyDigi App
Effective 21 January 2022, the minimum requirements to install the latest MyDigi App is as follows:   Android Devices: Android 5 iPhone Device: iOS 1...
Tue, 10 Jan, 2023 at 3:51 PM
MyDigi App is Not Accessible via Modified Devices - Jailbreak/ Rooted/ USB Debugging
We have recently upgraded our security features of MyDigi to ensure a secure platform for every user to provide a safe and secured experience. As such, the ...
Fri, 1 Apr, 2022 at 10:35 AM
One-Time Fees for Digi Postpaid plan and Postpaid Mobile Broadband plan registration
There will be one-time fees to the subscribers for new line and port-in registrations which will be charged into the subscriber’s first bill as below: Fee...
Thu, 13 Oct, 2022 at 5:55 PM
Digi Prepaid Plan features starting October 2022
Dear Digi subscribers,  Please be informed that the below Prepaid plan features will no longer be available following the below effective dates.  Frie...
Tue, 3 Jan, 2023 at 3:58 PM
Digi Privacy Notice
This Privacy Notice explains how we collect, use, process and store your Personal Data when you (as an individual or business entity) use or subscribe to an...
Thu, 22 Feb, 2024 at 9:26 AM