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My rewards
Wed, 1 Feb, 2023 at 2:47 PM
How to reactivate my terminated line?
Postpaid  Digi Postpaid Lines will be terminated if there is an outstanding payment of 3 consecutive months.  To reactivate the terminated Postpaid ...
Fri, 8 Sep, 2023 at 3:51 PM
Are there any data charges when using the MyDigi app?
If you are on the Digi network, no data charges will be incurred for any usage within the app. However, redirection to other websites or apps from MyDigi Ap...
Tue, 6 Dec, 2022 at 3:45 PM
Why was my port-out request rejected?
Your port-out request might not be successful due to one or more of these reasons: You still have outstanding/overdue bills You are still on contract wi...
Fri, 2 Feb, 2024 at 8:07 AM
How to request for refund when port-in has failed?
You can request a refund when your switch to Digi (port-in) request was unsuccessful. Here is how to submit your request for a refund: Visit our Digi ...
Tue, 10 Jan, 2023 at 11:16 AM
How do I check my contract status?
If you are a Digi Postpaid, Broadband or Fibre subscriber, you can perform a self-serve check on your contract period. Here's how! Step 1: Login to yo...
Fri, 13 Jan, 2023 at 4:14 PM
What is the minimum operating system required on my phone to use MyDigi app?
As long as your device is running on the Android 4.4.4 or iOS 8.0 and above, you will be able to enjoy the Latest MyDigi App.  
Tue, 6 Dec, 2022 at 3:45 PM
If I’ve terminated or port-out of my Digi mobile number, what happens to my account?
Your account will be removed and you will not be able to log into the app. 
Wed, 18 Jan, 2023 at 12:00 PM
If I have multiple Digi mobile numbers, do I need to register multiple login accounts?
No, you do not need to register multiple accounts. Just register for ONE login account. Once you are logged in, you can link all your other mobile numbers ...
Tue, 6 Dec, 2022 at 3:47 PM
How to sign into MyDigi App?
Here is a step-by-step guide to sign into your MyDigi App: Step 1: Launch the MyDigi App. Step 2: Enter your mobile number and tap on "Continue...
Thu, 1 Dec, 2022 at 2:27 PM
I forgot my MyDigi app password, what do I do next?
At the login screen, click on the ‘Forgot Password’ link. You will be required to key in your email address, followed by the mobile number registered with ...
Tue, 6 Dec, 2022 at 3:47 PM
How do I opt-out from receiving promotional messages?
All Digi customers have the right to withdraw their consent for direct marketing purposes at any time. Customers can change preferences in MyDigi...
Thu, 1 Dec, 2022 at 10:19 AM
What happens if my mobile number has been claimed by another account?
When a mobile number is added to an account, a TAC will be sent via SMS for verification. A user in possession of the SIM card can only verify this TAC and ...
Tue, 6 Dec, 2022 at 3:47 PM
How to change language settings in MyDigi app?
Step 1: Tap the Menu icon on your homescreen Step 2: Tap Settings Step 3: Tap Language and select your preferred language Step 4: Confirm you...
Thu, 1 Dec, 2022 at 2:54 PM
How to manage My Favourites?
With the MyDigi App, you can manage your loved ones' account by assisting them to Pay Bill or Reload.  Follow the steps below to add as many contact...
Thu, 1 Dec, 2022 at 3:35 PM
Sign-Up for the MyDigi App on your Mobile Phone
1. Are there any Data Charges when using this app?  If you are on the Digi network, no data charges will be incurred for any usage within the app. However,...
Tue, 10 Jan, 2023 at 11:37 AM