Technical issues

How to self-troubleshoot if I cannot make or receive calls?
Here are a few steps you can do if you are facing issues with your Internet, call or SMS.   Step 1: Check network status.  Ensure that there are no serv...
Thu, 1 Feb, 2024 at 10:30 AM
How to self-troubleshoot if I cannot send or receive SMS/MMS?
Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped o...
Fri, 8 Sep, 2023 at 4:32 PM
How to self-troubleshoot if I cannot receive OTP/TAC code?
If you are unable to receive OTP/TAC code, it could be due to:  Service is in idle mode (not used for a long time) Premium SMS is not turned on / ...
Fri, 8 Sep, 2023 at 4:19 PM
How to self-troubleshoot if my internet speed drops?
Step 1: Do check via the Network Status Checker to ensure there are no service disruptions in your area before proceeding. Subsequent steps can be skipped o...
Fri, 8 Sep, 2023 at 4:18 PM