How to switch to Digi

How to switch to Digi?
You can switch by following these simple steps: Step 1: Submit your request to switch to Digi at either: 1. Online  2. Walk into the nearest Digi Sto...
Thu, 7 Sep, 2023 at 3:06 PM
Why was my switch to Digi rejected?
Your switch to Digi may have been rejected due to one of these common reasons:  Rejection Reason Next Steps You/your supplementary line(s) did no...
Thu, 7 Sep, 2023 at 3:13 PM
How to switch supplementary lines to Digi?
If you have supplementary lines, you must port them in together with your principal line. You can do so by following these simple steps: Digi Store: Inf...
Thu, 7 Sep, 2023 at 2:41 PM
I submitted my port-in request online. Where is my SIM card?
Your delivery will take a minimum 3 days for Peninsular Malaysia and minimum 4 days for East Malaysia. You may track your order here. During delivery an...
Thu, 7 Sep, 2023 at 2:46 PM
How do I check my port-in status?
After submitting your port-in request, you can check your porting status by chatting with us here. Click ‘Chat with us’, then ‘Check port-in status’ and inp...
Thu, 7 Sep, 2023 at 2:51 PM
How long is the switching process?
After submitting your request to switch, it may take up to 48 working hours (Monday - Sunday, 8:00 A.M. to 10:00 P.M.) for your switch to be successful. How...
Thu, 7 Sep, 2023 at 2:53 PM
Will there be any disruption to my service during my switch?
Rest assured that there will be no disruption to your current service until the porting process is successful. You will only lose connection with your curre...
Thu, 7 Sep, 2023 at 2:55 PM
Do I need to make any payment to Switch to Digi?
Postpaid: Postpaid Plan advance payment Device advance payment (if with device bundle) SIM Fee (RM5) Processing Fee (RM10) Online ✔ Up...
Thu, 2 Nov, 2023 at 10:00 AM
Do I have to terminate my mobile service with my current service provider before switching into Digi?
No, do not terminate your mobile service with your current service provider as your line has to be active to switch to Digi. Perform the port-in request to...
Thu, 7 Sep, 2023 at 3:02 PM
Can I switch to a Digi postpaid plan if I am currently on a prepaid line (or vice versa)?
Yes, you can switch to any plan. Simply select your desired plan during sign-up at either online or at your nearest Digi Store.   Learn more about how to ...
Thu, 7 Sep, 2023 at 3:03 PM
Why am I unable to receive OTP/TAC after porting in?
Please note that it may take 24 to 48 hours for OTP/TAC services to be updated after your switch is successful. You may also contact your respective banks t...
Thu, 7 Sep, 2023 at 3:19 PM
Why am I unable to connect to 5G after porting in?
Please ensure you meet these criteria to enjoy 5G: Be within the 5G coverage area. Check the 5G coverage areas here. Have a 5G compatible phone. Check th...
Fri, 12 Jan, 2024 at 9:38 AM