Digi Fibre

Can I switch to CelcomDigi Fibre from another telco?
If you are an existing fibre customer, you are required to undergo a transfer request process. Here is a step-by-step guide for your transfer request proce...
Fri, 9 Jun, 2023 at 3:24 PM
Can I upgrade/downgrade my current Digi Fibre plan?
Plan upgrade Upgrading a Digi Fibre plan to Digi Fibre plan is not allowed. Upgrade is allowed for Digi Fibre plans to CelcomDigi fibre plans only and ...
Tue, 8 Aug, 2023 at 4:57 PM
Is there specific credit limit for my Digi Fibre plan?
Each Digi Fibre plan has a credit limit. Please refer the table below for your reference:  Digi Fibre plans  Credit Limit (RM)  Dig...
Thu, 10 Aug, 2023 at 12:23 PM
What is the Digi Fibre installation process?
Digi Fibre installation and activation Once you have registered for Digi Fibre via online or at a Digi Store or Digi Store Express, we will contact you ...
Wed, 9 Aug, 2023 at 3:19 PM
What are the supported routers for Digi Fibre?
All Digi Fibre plan comes with a Zyxel EX3300-T0 router, and it comes with a 1-year warranty. Digi Fibre also supports these routers below if you pref...
Wed, 9 Aug, 2023 at 3:19 PM
Why is my Digi Fibre Wi-Fi speed unstable?
Why couldn’t I enjoy the Digi Fibre Wi-Fi speed as advertised? Digi Fibre offers wireless connectivity to customers via a wireless router, and it is sub...
Thu, 10 Aug, 2023 at 12:24 PM
How to boost my Digi Fibre Wi-Fi connection?
1. Stay within range of your Internet Router In general, position the router near the centre of your home for maximum coverage. Keep the router off the f...
Thu, 10 Aug, 2023 at 12:24 PM
How to self-troubleshoot my Digi Fibre Wi-Fi connection?
Important: Do not press the 'Reset' option on your modem/router if you are experiencing connection issue. Please follow self-troubleshooting instru...
Wed, 9 Aug, 2023 at 3:19 PM
Can I request to relocate my Digi Fibre?
Relocation of Digi Fibre Plan is allowed, and it is subject to coverage area. Your plans will be re-contracted for 24 months upon successful relocation. Cu...
Fri, 9 Dec, 2022 at 8:39 AM
Can I terminate my Digi Fibre plan before the contract ends?
All Digi Fibre plans come with a 24-months contract. However, subscribers are able to terminate the contract earlier as there is no notice period for termi...
Fri, 16 Dec, 2022 at 11:34 AM
What do the light on my router indicate?
Zyxel EX3300-T0 Router ZTE H198A Router LED COLOUR STATUS  DESCRIPTION DSL/ Ethernet WAN Green On  The VDSL / A...
Fri, 17 Feb, 2023 at 10:39 AM